Peaple Talent have partnered with a leading professional service company based in central Cardiff who are recruiting an experienced and Head of IT to lead their IT function. This critical role will support a team that serves approximately 750 members of staff, ensuring the smooth implementation of our existing IT strategy whilst successfully managing the day to day IT operations along with maintaining very high standards of IT service delivery safeguarding the IT infrastructure.
Role and responsibilities
- Strategy Implementation: Execute and oversee the existing IT strategy in alignment with the firm’s goals, ensuring effective and timely delivery of IT projects.
- Team Leadership: Manage and mentor a team of IT professionals, including the Service Desk Manager, Service Delivery Manager, and IT Security & Operations Manager. Foster a collaborative and high-performance work environment.
- Service Desk Management: Ensure the service desk operates efficiently, providing outstanding support to all staff members across multiple offices.
- Service Delivery: Oversee the delivery of IT services, ensuring they meet business needs and comply with established SLAs. Implement best practices for IT service management and continuous improvement.
- Infrastructure and Operations: Lead IT infrastructure initiatives to ensure robust and reliable systems. Ensure compliance with relevant regulations and manage operational risks effectively.
- Stakeholder Engagement: Collaborate with senior management and other stakeholders to understand and address IT needs. Communicate IT developments and initiatives effectively across the organization.
Skills & Qualifications
- Bachelor’s degree in Information Technology, Computer Science, or a related field.
- Proven experience in a senior IT management role, ideally within the legal sector or a professional services environment.
- Strong understanding of IT service management, IT infrastructure, and operations management.
- Demonstrated ability to implement IT strategies and lead large-scale IT projects.
- Excellent leadership and team management skills with a track record of developing high-performing teams.
- Strong problem-solving and decision-making abilities.
- Outstanding communication and interpersonal skills, with the ability to engage effectively with stakeholders at all levels.
Benefits
- Minimum of 25 days holiday plus bank holidays
- Two Corporate Social Responsibility days
- Birthday day off
- Death in service equivalent to twice annual salary
- Auto enrolment pension scheme
- Hybrid working
- Employee Assistance Programme
- Discounts for local businesses
- Professional fees paid (subject to requirement for your role)
- Employee recruitment incentive scheme
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