Job Title: IT Support Specialist
Location: Bristol
Salary: up to £36,000
We are supporting a global leader in the energy sector, providing cutting-edge solutions. They are looking for an IT Support Specialist to join the team to provide first and second line support to end users.
The Role:
- Troubleshoot hardware and software issues
- Manage and prioritise support tickets using tools like Jira, ServiceNow, or Zendesk
- Set up, modify, and remove user accounts and permissions in Active Directory
- Install and configure software, operating systems, and new hardware
- Troubleshoot basic network issues, including connectivity and printing problems
The Candidate:
- 2–3 years experience in a helpdesk or technical support role
- Strong skills in diagnosing and fixing hardware and software issues
- Good understanding of Windows and macOS operating systems
- Basic knowledge of networking (TCP/IP, DNS, DHCP)
The Package:
Base salary: up to £36,000
- Life insurance
- Dental and vision plans
- Opportunities for professional development
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