Change Manager

Change Manager | Bristol (Hybrid, 3x day per week in the office) | Permanent | Up to £60,000 per annum

Peaple Talent have partnered with an exciting client in Bristol who are looking to add a Change Manager in to their team, you will be focused on ITIL Change, Asset and Problem Management to help support a client (high-profile) as well as the wider business.

The ideal candidate will help to lead a team and maintain key ITIL processes, working with Directors to transform existing process and governance that meet the requirements business wide.

Key Responsibilities:

• Oversee and guide a specialized team handling change control, asset oversight, and root cause analysis within the broader support structure.
• Produce detailed and regular reports on both problem and change management activities to inform stakeholders and support continuous service improvement.
• Serve as the primary liaison between our client and the Change Advisory Board (CAB), maintaining strong cross-functional communication.
• Act as the senior point of responsibility for identifying and resolving recurring technical issues through structure problem analysis.
• Organize and lead our client’s internal change governance meetings, ensure all technical modifications are reviewed and their dependencies are well managed.
• Manage the lifecycle of hardware asserts to promote environmentally responsible disposal and reuse practices.
• Collaborate with Service Management to synchronize software and system deployments across managed environments, following structured change processes.
• Support audits, internally and externally, ensuring accurate reporting and documentation of IT assets and configuration data.
• Research, recommend, and implement tools and methodologies for efficient release planning and execution.

Key Experience Required:

• Demonstrated expertise in overseeing change, asset, and release operations.
• Solid grasp of modern IT infrastructures, with experience managing changes and configuration items through platforms like GitHub.
• Proven track record in championing structured change and release methodologies across teams.
• Well-versed in both internal protocols and client-facing service processes.
• Collaborate closely with project and program leaders to align change and release activities with delivery schedules.
• Strong critical thinking and issue-resolution capabilities, consistently producing practical, client-oriented outcomes.