2nd Line Support Engineer

Flexible£35,000 BristolPermanent

2nd Line Support Engineer | Bristol/Hybrid | Permanent | £35,000

Peaple Talent have partnered with a market-leading SaaS company within the education sector who are looking for a 2nd Line Support Engineer

Our client is looking for someone with previous 2nd line support experience.

If that’s you then you could be exactly what they’re looking for!

The Role:

You will be primarily responsible for responding to customer support requests via phone and Email.

Based in Bristol/Hybrid and be tasked with the following:

– Provide technical customer service support up to 2nd line

– Assist with incidents and tickets received, logging information in Zendesk

– Assist with the resolution, with proactive monitoring of incidents

– Escalation of tickets to colleagues for 3rd line support

The Candidate:

The ideal candidate for this 2nd Line Support role will need to have prior experience within a helpdesk role

You’ll also need a background in Zendesk

Plus, it’s vital that you have experience SQL in Azure

Does that sound like you? If so, we’d love to see your CV.

The Package:

Basic salary:  Up to £35,000 per annum

Benefits include:

– Hybrid working

– 25 days holiday (plus bank holidays), rising to 29 days (fte) and additional birthday leave

– Private healthcare

– Personal development fund

Interested? If you think you’re right for this 2nd Line Support role, then click the ‘Apply Now’ button, send us your CV and we’ll consider you for the first round of interviews.

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