Job Title: 2nd Line Support Engineer
Location: Bristol (hybrid)
Salary: £28,000 – £35,000
This is an exciting opportunity to join a forward-thinking, people-first business that truly values innovation, collaboration, and personal growth. You will be responsible for providing technical support, troubleshooting, and customer service to clients.
The Role:
- Engage with customers via multiple channels (including phone, email, chat and service portal)
- Develop a good understanding of our client base whilst building and maintaining good client relationships
- Providing technical support, troubleshooting, and customer service to clients.
- Configure equipment (laptops, desktops, mobiles) and install new software when required.
The Candidate:
- Windows 10 & 11, Microsoft Exchange Online, Active Directory, desktop/laptop hardware, VPN technologies, M365 stack, Azure
- Strong analytical skills
- Good working knowledge of tech, hardware, and software
- Proactive and driven professional who enjoys working in a collaborative team
The Package:
- Basic salary: up to £35,000
- Hybrid working – 3 days onsite
- Comprehensive, tailored training with opportunities for paid certifications
- Life insurance
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