2nd Line Support Engineer

Flexible£28,000 - £35,000Bristol Permanent

Job Title: 2nd Line Support Engineer

Location: Bristol (hybrid)

Salary: £28,000 – £35,000

This is an exciting opportunity to join a forward-thinking, people-first business that truly values innovation, collaboration, and personal growth. You will be responsible for providing technical support, troubleshooting, and customer service to clients.

The Role:

  • Engage with customers via multiple channels (including phone, email, chat and service portal)
  • Develop a good understanding of our client base whilst building and maintaining good client relationships
  • Providing technical support, troubleshooting, and customer service to clients.
  • Configure equipment (laptops, desktops, mobiles) and install new software when required.

The Candidate:

  • Windows 10 & 11, Microsoft Exchange Online, Active Directory, desktop/laptop hardware, VPN technologies, M365 stack, Azure
  • Strong analytical skills
  • Good working knowledge of tech, hardware, and software
  • Proactive and driven professional who enjoys working in a collaborative team

The Package:

  • Basic salary: up to £35,000
  • Hybrid working – 3 days onsite
  • Comprehensive, tailored training with opportunities for paid certifications
  • Life insurance

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