IT Service Desk Analyst

IT Service Desk Analyst | Durrington  | Perm | £32,000 

Peaple Talent has partnered with a growing utility provider looking for an IT service desk analyst

Our client is looking for someone with 1^st and second-line experience

If that’s you then you could be exactly what they’re looking for!

The Role:

You will be primarily responsible for

Based in Durrington  you will be tasked with the following:

• Dealing with telephone calls and emails from end users for IT support and service requests
  • Performing 1st level triage and support in the resolution of end user issues
  • Taking ownership of end users issues all the way through to resolution
  • Logging, prioritising, categorising and updating incident, problem and request tickets
  • Troubleshooting issues over the phone and with the use of remote desktop access tools
  • Ticket reassignment to 2nd and 3rd level resolver and fulfilment teams when necessary
  • Working with 3rd parties and vendors in the resolution of support tickets
  • Acting as an ambassador for IT and delivering high levels of customer service with a goal to exceed end user expectation

The Candidate:

The ideal candidate for this IT service desk analyst will have relevant experience of first and second-line support and has preferably worked in (specific industry).

You’ll also need a background in a service desk

In addition, you’ll need driver license

Does that sound like you? If so, we’d love to see your CV.

The Package:

Basic salary:  £32,000 per annum

Interested? If you think you’re right for this IT service desk analyst role, then click the ‘Apply Now’ button, send us your CV and we’ll consider you for the first round of interviews.