Conversational AI Consultant

Conversational AI Consultant | United Kingdom (remote)

Peaple Talent is partnering with an award-winning customer experience and contact centre solutions provider that is transforming how organisations engage with customers through AI-powered technology and next-generation CX platforms. This is an exciting opportunity to join a business at the forefront of conversational AI innovation, working alongside leading technology partners to deliver impactful digital transformation projects.

We’re looking for an experienced Technical Consultant with a passion for conversational AI, customer experience, and emerging technologies. You’ll play a key role in designing, developing, and implementing AI-driven solutions across voice and digital channels, helping organisations enhance customer engagement and operational efficiency.

What You’ll Bring

• Proven experience working with omni-channel conversational AI platforms such as Cognigy, Omilia OCP, Ultimate AI, or similar
• Strong background in conversational design, including dialogue creation, flowchart design, user testing, and solution handovers
• Experience developing and optimising conversational AI systems across voice and digital channels
• Understanding of contact centre environments and customer experience transformation projects
• Ability to analyse AI platform data and map ROI to deliver actionable business insights
• Experience designing proactive AI agents capable of anticipating customer needs
• Strong communication and stakeholder management skills, with the ability to translate technical concepts into business-friendly language
• Experience collaborating with cross-functional teams to deliver secure, scalable, and customer-focused solutions

Nice to Have

• Experience integrating emotional intelligence into AI-driven customer interactions
• Exposure to multimodal AI capabilities, including text, voice, and image-based interactions
• Knowledge of CCaaS and CX technologies such as Zendesk, Amazon Connect, NICE, or Calabrio
• Experience working within secure or regulated environments
• Eligibility for SC Clearance
• Understanding of AI analytics, automation strategy, and operational performance improvement
• Passion for emerging AI technologies and customer engagement innovation