Tech Support Engineer

Onsite£45,000 - £60,000LondonPermanent

Tech Support Engineer | London | Perm | £45,000-£60,000


Peaple Talent have partnered with an online video and audio streaming platform looking for a Tech Support Engineer to join their Global Support team.
Our client is looking for someone with a background within the video/streaming industry.
If that’s you then you could be exactly what they’re looking for!

The Role:


You will be primarily responsible for providing efficient and accurate technical assistance to ensure complete customer satisfaction.
Based in their London offices, you will be tasked with the following:
– Working directly with customers via phone and email to respond to technical issues
– Provide escalated technical and triage support
– Contribute to their online community and knowledge database for up-to-date customer information and solutions.
– Increase customer satisfaction and provide critical feedback and assistance for product enhancements.


The Candidate:


The ideal candidate for this role will have relevant experience of online technical problem solving and has preferably worked in the video streaming space before.
You’ll also need to be able to communicate technical concepts clearly and effectively.
Plus, its vital that you have experience using Javascript, HTML, XML, and CSS/

Does that sound like you? If so, we’d love to see your CV.

The Package:
Basic salary: 45-60k per annum
Benefits include:
– Hybrid working
– Bonus
– Personal Development plans

Interested? If you think you’re right for this Tech Support role, then click the ‘Apply Now’ button, send us your CV and we’ll consider you for the first round of interviews.

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