Service Delivery Manager

Service Delivery Manager | Newport | £45,000

Peaple Talent has partnered with an established business who are going through an exciting period of business change. As a Service Delivery Manager, you will be responsible for acting as the liaison between the business and customer groups within a directorate. You will gain an understanding of the operational and developmental needs of the business and how IT can help them achieve their objectives, in-line with the business strategy and corporate goals.

Technical Skills and Experience:

• Has kept up to date with the latest technological trends and understands how technology can support improved business or customer value
• Has previously demonstrated that they have gained an in-depth understanding of a relevant business environment, gained via hands-on experience of delivering digital, methodological or technological change to deliver business value.
• Understands the business model, business strategy, business processes, and operations and has the ability to shape and influence strategies and policies, providing guidance to others on working in the strategic context.
• Has direct experience of the Service Lifecycle, with emphasis on the early stages, using best practice techniques to ensure that new work is shaped to help increase value realization from provider investments.
• Has strong analytical skills to highlight areas of concern and solve potential issues.
• Has strong stakeholder management skills, understands how to build trust and has the ability to provide and receive feedback to resolve conflicts

Benefits

• Flexible working scheme, with flexibility on start and finish times and opportunities to work from home
• Office-wide bonus payments
• A very generous pension scheme, with low employee contributions
• Excellent development opportunities including access to technical and non-technical training to help develop your career.
• Modern offices with a dedicated innovation area and breakout pods