IT Support Engineer

OnsiteUp to £45,000LondonPermanent

IT Support Engineer | London | Perm | £35,000 – £45,000

A client of mine based in London are looking to onboard an IT Support Engineer. This will be a full-time/permanent role in the centre of London.

We are looking for a seasoned technician who has commercial experience with both Azure & VMware and the ability to provide IT support in a customer-facing environment.

Below are some of the requirements we need from the candidate and some of the responsibilities you will be tasked with during your role here.

Responsibilities:

  • Provide technical support to our clients primarily onsite and via phone, email and remote.
  • Support and install all hardware at client sites, including but not limited to: infrastructure, workstations, printers, and peripherals.
  • Effectively communicate with both clients and peers ensuring timely responses to client tickets.
  • Record all work activities in a timesheet in our ticketing system (ConnectWise).
  • Be the primary onsite resource for the UK Support team and build relationships with UK client users. Home visits set-up or troubleshoot client equipment when necessary.
  • Must be able to multi-task client issues when applicable.
  • Document technical issues and take ownership of escalating issues to the appropriate resource.

Interested? If you think you’re right for this role, then click the ‘Apply Now’ button, send us your CV and we’ll consider you for the first round of interviews.

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