IT Support Analyst-First line

Onsite£25,000 Avonmouth Permanent

IT support analyst-First line | Avonmouth | Perm | £25,000

Peaple Talent have partnered with a leading catering company looking for a IT support analyst-first line

Our client is looking for an enthusiastic and inquisitive IT Support Analyst – 1st Line 

 to join our IT Service Delivery Team in Bristol to support the delivery of a stable and compliant service to end-users and selected business partners.

If that’s you then you could be exactly what they’re looking for!

The Role:

You will be primarily responsible for the first line support sector logging tickets

Based in the office you will be reporting to IT service manager and be tasked with the following:

  • Provide appropriate technical support for hardware, software and networks across the business 
  • Work with internal colleagues and third parties in order to deliver technical services, ensuring established service levels are adhered to at all times
  • Use automation wherever possible to build or improve existing technical capabilities, driving down the rate of BAU IT operations
  • Delivery of exceptional service to all users of IT, within a structured IT environment aligned to industry standard frameworks (ITIL Framework)
  • Focus on solving customer’s problems, striving to continuously better understand our internal customer’s needs
  • Be aware of the key IT and cyber risks, proactively operating to minimise these risks within the remit of the role, acting quickly to notify of any potential or identified IT risks through the appropriate incidents and escalations process

The Candidate:

The ideal candidate for this first line support role will have relevant experience of help desk and has preferably worked in a catering company.

You’ll also need a background in office 365

Plus, its vital that you have experience within customer service

In addition, you’ll need (driver license/SC clearance etc.)

Does that sound like you? If so, we’d love to see your CV.

The Package:

Basic salary:  £25,000 per annum

 Interested? If you think you’re right for this first line support role role, then click the ‘Apply Now’ button, send us your CV and we’ll consider you for the first round of interviews.

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