IT Support Analyst Part Time

Service Desk Analyst | TERM TIME ONLY | £15,000 | Bristol

This role is a term time only, the client is flexible on working from home and start and finish times to accommodate childcare etc.

My client is a market leader in providing Software-as-a-Service apps and tools. They are looking to recruit a dynamic professional as a Service Desk Analyst who would like to work only during term time. We are looking for someone with demonstrable practical experience in providing excellent customer service with strong communication and organisational skills.

Key Duties and Responsibilities

• Answer all service requests in a timely and professional manner and logging them accurately, following defined process into our customer service tool.
• You will be responsible for categorising, controlling, and owning all calls in line with the SLA from initial assessment through to resolution whilst ensuring the customer is kept informed.
• Escalating service requests to other teams if all other options have been exhausted.
• Provide advice, help and support in response to customer queries. Help them access and use our services.
• Supporting mobile devices utilising MDM tools.
• Create and update Knowledge Base articles.

Desirable Skills

• SQL experience
• Experience of Software Development Lifecycle
• Experience of working in customer services
• Experience of working in the catering or education sector
• ITIL Qualification
• 1-2 years’ experience in a similar role