IT Service Desk Analyst

Onsite£30,000SwindonPermanent

IT Service Desk Analyst | Swindon | Permenant | £30,000

Peaple Talent has partnered with a growing catering company looking for an IT service desk analyst.

Our client is looking for someone with 1st and second-line experience

You could be exactly what they’re looking for if that’s you!

The Role:

You will be primarily responsible for Offering first and second-line IT support to people across the Neptune business, in person, over the phone, by email, and throughout specified business hours. They are responsible for logging and diagnosing issues, resolving them where possible and escalating them where necessary.

Based in Swindon, you will be tasked with the following:

 Keeping careful track of all enquiries to ensure issues are always resolved to the satisfaction of the users

 Look for and demonstrate a commitment to continuous service improvement by increasing the ability to fix IT Issues first time through innovation and collaboration.

Assist with hardware installation and replacement programmes

The Candidate:

The ideal candidate for this IT service desk analyst will have relevant experience in SQL and Hyper V and has preferably worked in 2-line support.

You’ll also need a background in the service desk.

In addition, you’ll need (driver’s license/SC clearance etc.)

Does that sound like you? If so, we’d love to see your CV.

The Package:

Basic salary:  £30,000 per annum

Interested? If you think you’re right for this IT service desk analyst role, click the ‘Apply Now button, send us your CV, and we’ll consider you for the first round of interviews.

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