IT Helpdesk Engineer

Remote£25,000 - £27,000Stoke On Trent Permanent

IT Helpdesk Engineer| Stoke on Trent | Permanent | £25,000 – £27,000

Peaple Talent has partnered with a market-leading technical service provider looking for an IT Helpdesk Engineer

Our client is looking for someone with great communication skills and experience in IT support.

If that’s you then you could be exactly what they’re looking for!

The Role:

You will be primarily responsible for IT Support and user assistance

Based in Stoke on Trent/Hybrid in office 2-3 days a week you will be reporting to the IT Support Manager and be tasked with the following:

– Providing 1st line support to users

– Provide resolutions to the satisfaction of the customer

– Manage and distribute escalated calls to appropriate parts of the IT Team

– Assist in Projects (site/office moves and software rollouts)

The Candidate:

The ideal candidate for this IT Helpdesk Engineer role will have relevant experience in User Helpdesk Engineering and has preferably worked in a 1st line/2nd line support role previously.

You’ll also need a background in PC Hardware support

Plus, it’s vital that you have experience with Windows 8/10 and Office 2013,2016 and 365

In addition, you’ll need a driving license as travel to sites may be required

Does that sound like you? If so, we’d love to see your CV.

The Package:

Basic salary: £25,000 – £27,000 per annum 

Interested? If you think you’re right for this IT Helpdesk Engineer role, then click the ‘Apply Now’ button, send us your CV and we’ll consider you for the first round of interviews.

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