2nd line Support Engineer

2nd line support Engineer | Bristol | £27,000 – £33,000 Plus Benefits

This is an opportunity that does not come around very often! You will be working for a national brand that is utilising technology to offer their customers a better experience allowing them to become a market leader within their sector.

This is an opportunity for an individual that is looking to develop into an Infrastructure Engineer. You will either have a minimum of one year’s commercial experience as an IT Helpdesk engineer.

You will be spending most of your time working on infrastructure projects across the group and shadowing experienced Senior engineers. Over time you will grow into a project Infrastructure Engineer responsible for delivering significant transformation infrastructure projects.

Overview

• Maintenance – ensuring that current systems are patched and in good health, helping to prevent unexpected loss of service
• Service Provisioning – you will be expected to investigate and propose new technology solutions with a demonstrable business benefit
• Helpdesk Support – during working hours, issues will be escalated from Helpdesk to Infrastructure, you may be required to assist the Helpdesk team in fixing these issues. In time, this will also include weekend 2nd line support on an on-call basis (this work is by rota)

Technical Exposure (not all are essential)

• Microsoft Server 2012R2, 2016 including HyperV
• Exchange 2016 and O365
• Skype for Business 2015
• SQL 2008 or later
• Printer support
• Remote Desktop Services/Thin Client environment
• iSCSI networks/SAN
• Network / VPN
• Active Directory, DHCP and DNS administration
• Cyber Security administration

What’s in it for your

• Fantastic career development opportunity (Genuinely, these type of roles don’t come around that often!)
• Health care cash plan
• Pension contribution of 3% with an enhanced option after two year’s service
• Travel Discounts, Cycle to Work, Computer Scheme and many more

If you are interested in learning more about this role, please get in touch with Alex Palmer at Peaple Talent.