Published: 11 January 2019 ID: G00382841
Analyst(s): Paul Saunders, Deacon D.K Wan
As enterprise applications adapt to the needs of the digital world,
application leaders must develop new team skills, values and approaches to
delivering these applications. This report shows them how to ensure
continued relevancy and success through 2024.
■ Application teams that don’t adopt new, more effective ways of working with business
stakeholders in order to deliver business outcomes will fail to solve customers’ problems or
deliver great customer experiences.
■ Traditional approaches to talent acquisition (such as requiring a three-or four-year bachelor’s
degree) won’t produce the diverse, skilled and engaged workforce that the application
organization will need in 2024.
■ Enterprise application teams that focus on technologies, rather than customer and business
outcomes, will be viewed by business people as transactional custodians of legacy systems,
not as strategic partners in delivering differentiation and innovation.
■ Application teams are no longer in a position of “command and control,” as technology budgets
are increasingly commanded by line-of-business owners and their product teams.
Application leaders governing application and product portfolios in order to enable digital
■ Build team skills supportive of business-centric strategy, vision and customer focus by adopting
and scaling a product-centric approach to development.
■ Make diversity a core objective and recruit talent beyond traditional sources in order to build
more effective teams. Global organizations should consider partnering with educational
establishments to develop curriculums more relevant to applications in the modern world.
■ Pursue design thinking to foster a culture and a mindset within enterprise application teams that
approach the application portfolio from the perspective of customers.
■ Adopt product-based budgeting and support rapid business change and agility to improve
Source: Gartner (January 2019)